Terms of Service

CoachAgain is operated by J.R.SOSA & CO. LLC, doing business as Junior Platforms. Our business contact address is 2125 Biscayne Blvd, Ste 204 #24427, Miami, Florida 33137 US. You can contact us about CoachAgain at contact@coachagain.com. References to we, us and our in these documents mean the operator; your coach is a separate service provider.

These terms govern your use of CoachAgain. They take effect for you when you accept them in an account, invitation or other supported agreement flow. The edition date identifies this text; a recorded acceptance has its own date and time. Your coach’s service agreement is separate.

CoachAgain is software for independent coaches, coaching teams and their clients. It helps organize training, nutrition content, check-ins, conversations, scheduling and business records. Your coach provides the coaching service; CoachAgain provides the software.

CoachAgain is for adults aged 18 or older who can legally enter a contract. If you act for a coaching business or team, you must have authority to represent it. Do not create an account for a child or enroll a child in CoachAgain. An invitation, an optional date-of-birth field or a self-declaration is not independent verification of age or identity.

Keep your account information accurate and protect your sign-in methods. Only invite people you are authorized to include. Invitations are intended for the named email recipient; accepting one does not grant access to another client or workspace.

Workspace owners manage staff access and the software subscription. Staff and clients receive access according to their role and coaching relationship. Tell support if you suspect unauthorized access.

Your platform account and each coaching relationship are distinct. Using the same email as a coach and a client does not merge workspace data or permissions. Check the active workspace or coaching relationship before acting. Accepting a platform invitation does not by itself sign a separate coaching contract, authorize a recurring charge or grant permission to publish your photograph.

Free Starter supports up to five active clients with core training, text messaging and plan PDFs. Pro and Studio have selected client-capacity bands and optional paid tools. The exact price, interval, taxes and included features are shown before checkout. Adding a client does not automatically purchase more capacity.

Where offered, an eligible new workspace receives one fourteen-day card-free Pro trial, including Payments & Packages, Meal Plans and Automation. The trial does not charge automatically. Its recorded deadline is not reset by navigating the app or changing plan selections. Features remain subject to availability and the limits shown in the account. Archived clients preserve their history without counting toward active capacity.

A paid software subscription renews at the selected interval until canceled. Review the effective date and any proration before confirming a change. Cancellation or a scheduled reduction generally takes effect at the end of the paid period shown in Billing. A card-free trial has no recurring charge to cancel.

Ending a software subscription or add-on does not silently erase delivered records or cancel a client's separate coaching subscription. New editing, assignments, uploads or other paid activity can be restricted when access or capacity ends. See Billing & cancellations for the distinction between software and coaching payments.

You retain your rights in content you provide. You authorize the processing and display needed to deliver it to the people you choose and operate the service. Upload only content you own or have permission to use, including exercise videos, contracts, photographs and music. External content may remain subject to its provider's terms.

The permission you give CoachAgain is limited to operating, protecting and supporting the requested service, including storage, transmission, backups and display to authorized recipients. It does not transfer ownership or give CoachAgain permission to use private client photographs or conversations in advertising. Share only the minimum information needed, and do not upload passwords, full card numbers, security codes, government identity documents or biometric templates.

Coaches are responsible for their qualifications, instructions, client suitability, consent and professional obligations. Training and nutrition information is not a diagnosis or a substitute for qualified medical care. Clients should raise limitations or concerns with their coach and seek appropriate professional advice. The service is not monitored for emergencies.

Assist is an optional drafting tool for eligible workspaces, with shared usage allowances and any separately confirmed top-ups. A coach chooses when to invoke it and must review accuracy, tone, safety and suitability before using a suggestion. A draft does not independently send a message, assign a plan, make a purchase or give professional advice. Generated content can be incorrect or incomplete.

Include only the context needed for a request. Do not submit unnecessary health details, private attachments, credentials or payment information. The relevant service providers process the content sent for the requested generation; see Privacy and Service providers.

Do not post, send or upload unlawful, fraudulent, threatening, hateful, harassing or sexually exploitative content; intimate images without consent; content that exploits or endangers children; another person’s private information without authority; or material that infringes intellectual-property rights. Do not impersonate people, distribute malware, solicit credentials or try to bypass access, capacity, payment or security controls.

Use the available in-app reporting and message-blocking controls, or contact contact@coachagain.com to report misuse or a security concern. Include the relevant feature, approximate date and record reference if available; avoid forwarding unnecessary sensitive content. We may review reports and restrict harmful content or access when appropriate. Reporting is not an emergency service and does not guarantee a particular response time or outcome.

CoachAgain uses electronic delivery for sign-in, security, invitations, requested booking updates, billing and supported service notices. Keep your contact address current and retain copies of important agreements and receipts. A coach who sends a message, broadcast, form or payment request is responsible for recipient authority, lawful content and any required consent. Optional promotional messaging is separate from essential account and transaction notices.

Notification settings can control supported app categories; device permissions can prevent delivery. A notification, email or calendar invitation can be delayed or unavailable. Check the underlying record for its current status. Turning off notifications does not cancel a session, subscription or contractual obligation.

Features are available only where enabled in your account and supported by the released app version, your plan and the relevant provider. Network, provider or maintenance interruptions can affect access. Keep copies of important records using the available export and download tools. Test environments and sandbox transactions are for evaluation and do not create live payments. We do not promise uninterrupted availability or a particular coaching outcome.

The operator and its licensors retain rights in the CoachAgain software, branding and original platform materials. During authorized access you may use the service for its intended personal coaching or business purpose. This does not transfer ownership of the software or permit resale, impersonation, reverse engineering contrary to law, or removal of notices. Your own records and licensed content remain yours.

You may choose to send product feedback. Send only material you are authorized to share. We may use those suggestions to improve the service without an obligation to implement them or pay compensation.

Access may be restricted when needed to address unlawful use, abuse, security risks, unpaid fees, provider restrictions or violations of the applicable agreement. Where practical, the response should reflect the risk and allow the affected person to contact support. Stopping new activity does not mean an existing record was deleted or an external financial obligation was canceled.

Before leaving, download records you need and resolve coaching commitments and subscriptions through their respective controls. Where enabled, eligible self-service account deletion requires a fresh sign-in and final confirmation, closes access immediately and has no recovery period. Retained coach-owned records and any request for their deletion are handled separately. Workspace pause, permanent workspace closure, account deletion and subscription cancellation have different effects; read Account & data requests before proceeding.

To the extent permitted by applicable law, the service is provided as available, without a promise of uninterrupted access, a particular fitness result or suitability for every professional use. You remain responsible for reviewing instructions, content, financial records and third-party information before relying on them. No term removes a right or remedy that the law does not allow to be excluded.

Nothing in these terms excludes or limits liability where doing so is prohibited, including any non-waivable consumer right or remedy. Responsibility for a claim depends on the applicable law and the agreement governing the affected service. A coach remains responsible for the coaching services they provide.

Contact contact@coachagain.com with a description of the issue and the outcome you seek so we can try to resolve a concern about the software. Do not include passwords, sign-in codes or unnecessary health records. This request for contact does not prevent you from seeking urgent relief or exercising a legal right, and does not impose mandatory arbitration or waive a right to bring a claim in a competent court.

Florida law governs these terms, subject to any non-waivable protections that apply to you. Matters properly heard in court will be brought before the state or federal courts serving Miami-Dade County, Florida, unless applicable law gives you a right to use another court.

Future changes will be identified by an updated edition and date. Material changes require the notice or consent applicable law demands. If one provision cannot be enforced, the remaining lawful provisions continue. A separately signed agreement may contain additional terms for a particular service.

Questions about the software or these terms can be sent to contact@coachagain.com or to the operator at the address above. Questions about a coach’s services, fees or delivery should first be addressed to that coach. If a matter concerns both the software and a coaching relationship, explain both so it can be directed appropriately.