AT A GLANCE
- Software billing and your coach's services are separate.
- A card-free trial does not automatically become a paid subscription.
- Cancellation, deletion and refunds are different actions.
A quick orientation. The full document follows below.
A coach pays CoachAgain for software. A client may separately pay the coach for coaching services. Canceling one does not automatically cancel the other. The merchant, amount, currency, interval and terms should be reviewed in the relevant checkout.
Paid software purchases are available only when checkout is enabled for your account. Review the plan, any Meal Plans add-on, included features and price before confirming. Card collection through Payments & Packages and Automation remain subject to limited availability. Displayed selections and test transactions do not create a charge; only a separately confirmed live purchase can do so.
The Android client app is a coaching companion. Purchases, payment-method changes, recurring-subscription management, receipts and supported cancellation for a coach’s services take place in the client website and the relevant Stripe-hosted flow. A coach may send an authorized payment link by email. Check the merchant, price, billing interval and cancellation terms before confirming; signing into the app or accepting an invitation does not itself start a paid subscription.
Starter is free for up to five active clients. Pro starts at US$15 per month for five active clients; Studio starts at US$99 per month for fifty. Larger capacity bands are available. Annual billing charges ten times the monthly base price in one annual payment. Applicable taxes are additional.
Optional add-ons are Payments & Packages at US$7/month or US$70/year, Meal Plans at US$29/month or US$290/year, and Automation at US$15/month or US$150/year. Available functionality and limits are shown before purchase. Studio in-app broadcasts are distinct from the Automation add-on.
Owners review capacity, add-ons, interval and any proration before confirming a change. Reductions and cancellation generally begin at the displayed paid-through boundary. Existing issued payment requests retain their disclosed commercial terms. An unpaid selection or a return from a payment page does not establish a completed payment.
If a payment fails or requires authentication, update it through the relevant billing area. Access and reminders follow the provider-confirmed status and current policy; a retry does not guarantee collection. Do not send card details through Inbox or support. Keep the receipt and contact the merchant shown on it for a billing dispute.
Authorized history is preserved. When an add-on ends, new paid activity can stop while previously delivered snapshots remain available within an active coaching relationship. Above Free Starter capacity, new activity and logging can pause until the owner archives clients or selects sufficient capacity. Ending software access does not erase a coach's obligations to clients.
Connected Stripe checkout processes eligible coaching payments. Current growth-plan quotes carry a 0.25% CoachAgain platform fee plus the coach's actual Stripe processing charges. Previously issued requests keep their quoted fee. Manual payment entries record a coach's confirmation and are not independently verified card transactions.
Ask the coach about refunds for their services. Eligible Stripe refunds are confirmed by the payment provider; a pending request is not a completed refund. Refunding a payment does not cancel future recurring charges. Returned CoachAgain fees are calculated proportionally; Stripe may retain processing fees. Review receipts and current status in the relevant billing area.
Canceling a software subscription stops future renewal at the date shown; it does not by itself request or create a refund of an already paid period. Any refund entitlement or offer disclosed at purchase and mandatory legal rights still apply. Contact contact@coachagain.com if you believe a charge was incorrect or want a refund review. Do not send full card details.